Age Concern Tauranga Logo

177a Fraser Street
Tauranga 3112

P: 07 578 2631


Accredited Visiting Service

The visiting service is a befriending service that matches older people who are socially isolated with volunteers who are keen to spend time getting to know them.  Our volunteers are police-checked and trained, and spend an hour each week to enjoy conversation and shared interests and activities with their older friend in the friends home.

Are you feeling that you spend too much time on your own?

The visiting service is for people over 65, live in their own home, would like more company and able to contribute to a mutually beneficial relationship.

Click here to download a AVS Referral Form 

Becoming a Volunteer Visitor

Are you:

  • warm and friendly?
  • able to give about one hour per week on a regular basis?
  • respectful of confidentiality and of other cultures and ways of doing things?
  • ready to be a part of a team and experience ongoing support and training?

Click here to download a Volunteer Visitor Application Form

For more information you can contact the Visiting Coordinator on 07 578 2541or Email:


The AgeConnect Service has been established to address social isolation and loneliness in our community.   The AgeConnect service will work to enhance older people’s wellbeing through social connections, ensure older people’s contribution is valued and help to foster meaningful interactions.


The AgeConnect service aims to build friendships and community connections for isolated older people by:

      Linking isolated and/or lonely people to services, support, and social activities.

      Address barriers that prevent people from connecting and participating in the community.

      Providing information about social groups and events

      Working with communities to create new social connection options as needed

What does social connection mean?

Social connection means the social ties that we have with other people. It is a broad term that includes things like getting together with others, having others we can rely on for support, or feeling that we belong and are valued. We can experience these different types of social connection with family and friends, in neighbourhoods, or as members of a group or club.
Meaningful social connection is vital to our health and wellbeing. If we lack social connection, or if the contact we do have with others is not meeting our emotional needs, it affects our physical and mental health and can result in feeling lonely. Consequently, we need to care for ourselves by seeking more social connection.

If you are socially isolated and/or lonely and need some help, an Age Concern Social Connector can help you to make the right connections.

To find out more or make a referral contact:

AgeConnect Coordinator

Phone: 07 578 2856

Email:   or download referral form here

Elder Abuse Response Service

I need help

Elder abuse thrives in secrecy. If you have concerns about how you are being treated, speak out.

If you are in danger call 111. Ask for the Police.

You have a right to feel safe

It is common to have mixed feelings about speaking up. Particularly when your abuser is someone you know and trust - a family member, friend or neighbour. Abusers are often someone that you depend on for support, or for care.

You have the right to feel safe. The Elder Abuse helpline will help you work through these issues and put you in touch with support services near where you live. This service is free, and completely confidential.

It is available all day, every day. Call 0800 32 668 65 (0800 EA NOT OK). Text 5032 or email

Education and Training

Age Concern Tauranga hosts on the last Thursday of the month an informative meeting with a diverse range of speakers and presenters.

Time: 10.00am - 11.00am

Where: Tauranga Citizens Club, 170 Thirteenth Avenue, Tauranag.

Cost: $4.00pp refreshments provided.

The monthly meeting is advertised in the "What's On" section in the local free paper and our monthly Newsletter.


CarFit is a programme that helps older drivers make the best use their vehicle's safety feature so that they can continue to drive safely and retain independent mobility for as long as possible.

It includes a 12 Point Check-Up of how well you personally "fit" your vehicle and provides related information and recommendations that can improve your driving safety.

CarFit is a voluntary community education programme which is FREE to drivers who want to take advantage of it.

Future dates and venues will be advertised in the local papers and our monthly Newsletter.

Mobility Scooter Club & Footpath Users

At these workshops, we discuss safety, rules and regulations, including looking at the Transport Agency's "Keeping Mobile" booklet, which gives information on the legality of scooters on roads or footpaths, as well as tips on safe use and sharing spaces with other users.

Future dates and venues will be advertised in the local paper and our monthly Newsletter.

Total Mobility Scheme 

What is the Total Mobility Scheme?

Total Mobility Scheme subsidiese taxi services for people with serious mobility constraints that prevent them from using public transport. It provides an identification card (see Privacy Statement) that enable users to receive a 50% discount on taxi fares to a maximum of $25 on any trip, for example 50% of a $50 fare.

In the Bay of Plenty Total Mobility is funded in partnership by the Bay of Plenty Regional Council and the New Zealand  Transport Agency.

Joining Total Mobility

You will need an eligibility assessment to ensure you meet the national eligibility requirements set by the Transport Agency. There is a one off charge for this assessment.

The definition of eligibility for participation in the scheme is as follows:

An eligible applicant must have an impairment that prevents them from undertaking any one or more of the following five components of a journey unaccompanied, on a bus, train or ferry in a safe and dignified manner:

  1. Getting to the place from where the transport departs
  2. Getting on the transport
  3. Riding securely
  4. Getting off the transport
  5. Getting to the destination

The following list of disabilities is an aid to assist decision-making regarding the level of mobility impairment which would qualify for eligibility:

  • Being unable to walk (or equivalent) a short distance (e.g. 500 metres).
  • Being unable to recognise when you have arrived at the transport departure point.
  • Being unable to get from the footpath/platform onto the transport. This may involve ascending a few steps.
  • Being unable to travel without your condition deteriorating, and without distress or requiring theconstant assistance of another person for mobility.
  • Being unable to communicate your intenetions to the driver.
  • Being unable to handle money.

Having too much shopping to take on the bus, preferring taxis rather than buses or not having a bus route nearby are not reasons to join the scheme.

Are wheelchair accessible vehicles available?

Yes, please let the transport operator know you require a wheelchair accessible vehicle and are a Total Mobility member when booking your transport.

For more information phone our office on (07) 578 2631 or email enquiries to  

Steady As You Go Falls Prevention Programme

Strength and Balance Classes

The gentle exercises used in the programme are based on those proven to reduce falls by Professor John Campbell and Dr Clare Robertson from the University of Otago.

The exercises are designed to improve balance, leg strength, general fitness and well-being. Participants warm up in a chair, followed by standing exercises, walking exercises and warm downs in a chair. A range of light ankle weights is used for the leg strengthening exercises and all participants are encouraged to work at their own pace and stop if they feel dizzy or lightheaded.

Three simple strength and balance tests are carried out on week one and week ten of the programme.

Go to Fitness Classes in and around Tauranga for classe locations or contact the Age Concern office Ph:  (07) 578 2631            E: for further information.

If you wish to register for a class you will need to contact the Age Concern office first Phone:  (07) 578 2631.


Wednesday Walking Group

We have a Weekly Walking Group every Wednesday morning run by our volunteer Renee.

All walks start at 10.00am unless stated otherwise.  There are different meeting points every week. Come and meet new people, get some fresh air as well as getting valuable exercise at the same time.  

Future dates and venues will be advertised in the local paper and our monthly Newsletter.


Social Activities

We organise activities and events to help those who need healthy social contact. Our volunteers provide a positive and stimulating environment that encourages participation and creates renewed confidence, happiness and lasting relationships with both our volunteers and our elderly.